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ORDER
7Select your product, add it to cart, and proceed to checkout. Confirm your details and place your order.
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- Stock unavailability
- Seller inability to fulfill the order
- Payment issues
- Delivery limitations
You will be notified if this occurs.
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PAYMENTS
9- Cash on Delivery (COD)
- Online payment options (available for selected orders)
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Payments may fail due to:
- Bank or gateway issues
- Insufficient balance
- Network interruption
- Session timeout
You may retry the payment.
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SHIPPING & DELIVERY
9- Kathmandu Valley: 1–3 business days
- Outside Valley: 3–7 business days
Delivery timelines may vary depending on seller location and logistics.
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- Delivery location
- Seller
- Order size and weight
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- High order volume
- Weather conditions
- Public holidays
- Courier or logistics delays
- Seller processing time
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RETURNS & REFUNDS
10Updated May 24, 2026
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Items that may not be eligible include:
- Final sale items
- Non-returnable products marked by sellers
- Hygiene-sensitive items (depending on seller policy)
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- Seller approval time
- Payment method used
- Bank or payment gateway processing time
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CANCELLATIONS & MODIFICATIONS
8Updated May 24, 2026
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VOUCHERS, DISCOUNTS & PROMOTIONS
8Updated May 24, 2026
- Expiry
- Minimum order value not met
- Product or seller restrictions
- Limited usage reached
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ACCOUNT & PROFILE
7Updated May 24, 2026
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SELLERS & MARKETPLACE
7Updated May 24, 2026
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PRODUCTS & LISTINGS
8Updated May 24, 2026
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APP & TECHNICAL ISSUES
6Updated May 24, 2026
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SAFETY & TRUST
7Updated May 24, 2026
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CONTACT & SUPPORT
5Updated May 24, 2026
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