Help Centre
How can we help you today?
Browse the most-asked questions, or search anything about orders, shipping, returns and your account.
Frequently asked questions
Showing 91 articles
No results found
Try different keywords, or browse a category on the left.
ORDER
7Select your product, add it to cart, and proceed to checkout. Confirm your details and place your order.
Updated May 24, 2026
Once your order is successfully placed, you will receive a confirmation email with your order details.
Updated May 21, 2026
Once an order is placed, modifications are not possible. If needed, you may cancel it (before dispatch) and place a new order.
Updated May 24, 2026
Your order is being reviewed, accepted, and prepared by the seller for dispatch. Processing time may vary depending on the seller and product availability.
Updated May 24, 2026
Orders may be cancelled due to:
- Stock unavailability
- Seller inability to fulfill the order
- Payment issues
- Delivery limitations
You will be notified if this occurs.
Updated May 24, 2026
Yes, if the product is available, you can place a new order anytime.
Updated May 24, 2026
You will receive updates through notifications and/or email at key stages such as confirmation, dispatch, and delivery completion.
Updated May 24, 2026
PAYMENTS
9We currently support:
- Cash on Delivery (COD)
- Online payment options (available for selected orders)
Updated May 21, 2026
Cash on Delivery is available for most locations, but may depend on the seller and delivery area.
Updated May 24, 2026
Payments may fail due to:
- Bank or gateway issues
- Insufficient balance
- Network interruption
- Session timeout
You may retry the payment.
Updated May 24, 2026
If your payment was deducted but the order was not confirmed, please contact support with transaction details. The amount is usually reversed by the payment provider within a few working days.
Updated May 24, 2026
A successful payment will be followed by an order confirmation message with your order details.
Updated May 24, 2026
No, the payment method cannot be changed once an order has been placed.
Updated May 24, 2026
Yes. All online payments are processed through secure payment gateways. We do not store sensitive card or banking details.
Updated May 24, 2026
No, split payments are not currently supported. Each order must use one payment method only.
Updated May 24, 2026
You will pay the delivery agent at the time of receiving your order.
Updated May 24, 2026
SHIPPING & DELIVERY
9- Kathmandu Valley: 1–3 business days
- Outside Valley: 3–7 business days
Delivery timelines may vary depending on seller location and logistics.
Updated May 24, 2026
Yes, we deliver across most locations in Nepal where courier service is available. Some remote areas may have limited coverage.
Updated May 24, 2026
Delivery charges vary based on:
- Delivery location
- Seller
- Order size and weight
The final delivery charge is shown at checkout before confirming your order.
Updated May 24, 2026
Delays may occur due to:
- High order volume
- Weather conditions
- Public holidays
- Courier or logistics delays
- Seller processing time
We appreciate your patience in such cases.
Updated May 24, 2026
Address changes are only possible before the order is dispatched. Once shipped, the address cannot be modified.
Updated May 24, 2026
The courier may attempt re-delivery or contact you for coordination. In some cases, the order may be returned to the seller if delivery fails multiple times.
Updated May 24, 2026
No, we do not currently support scheduled delivery time selection.
Updated May 24, 2026
If your order includes products from multiple sellers, they may be delivered separately.
Updated May 24, 2026
Each seller manages their own inventory and dispatch process, so delivery times may differ between products.
Updated May 24, 2026
RETURNS & REFUNDS
10Return, refund, and exchange policies are set individually by each seller. Please review the product page before placing an order.
Updated May 24, 2026
If a product is eligible for return, you can raise a return request through customer support within the eligible time period mentioned by the seller.
Updated May 24, 2026
Returns for change of mind depend entirely on the seller’s policy. Some products may not be eligible for return.
Updated May 24, 2026
Items that may not be eligible include:
- Final sale items
- Non-returnable products marked by sellers
- Hygiene-sensitive items (depending on seller policy)
Updated May 24, 2026
Please contact support within 48 hours of delivery with clear photos and order details. We will coordinate with the seller for resolution.
Updated May 24, 2026
Report the issue within 48 hours of delivery with supporting images so we can review and assist you accordingly.
Updated May 24, 2026
Once a return or refund is approved by the seller, the refund will be processed based on the original payment method or agreed resolution.
Updated May 24, 2026
Refund timelines vary depending on:
- Seller approval time
- Payment method used
- Bank or payment gateway processing time
Updated May 24, 2026
Exchanges depend on the seller’s policy. Some sellers may offer exchange instead of refund where applicable.
Updated May 24, 2026
Return shipping responsibility depends on the seller’s return policy and the reason for return (damage, wrong item, or other conditions).
Updated May 24, 2026
CANCELLATIONS & MODIFICATIONS
8Orders can only be cancelled before they are dispatched by the seller. Once shipped, cancellation is no longer possible.
Updated May 24, 2026
You can request a cancellation by contacting customer support as soon as possible after placing your order.
Updated May 24, 2026
If your order has already been processed or dispatched by the seller, it can no longer be cancelled.
Updated May 24, 2026
No, order details such as product, quantity, or address cannot be modified once the order is placed. You may cancel (if eligible) and place a new order.
Updated May 24, 2026
Address changes are only possible before the order is dispatched. Once shipped, changes cannot be made.
Updated May 24, 2026
If your cancellation is approved before dispatch, your order will be voided. If payment was made online, a refund will be processed as per the seller’s refund timeline.
Updated May 24, 2026
Yes, sellers may cancel orders due to stock issues, payment failure, or inability to fulfill the order.
Updated May 24, 2026
Yes. You will receive a notification and/or email if your order is cancelled by either you or the seller.
Updated May 24, 2026
VOUCHERS, DISCOUNTS & PROMOTIONS
8Enter your voucher or discount code at checkout before placing your order. The discount will be applied if the code is valid.
Updated May 24, 2026
A voucher may not work due to:
- Expiry
- Minimum order value not met
- Product or seller restrictions
- Limited usage reached
Updated May 24, 2026
No, only one voucher or discount code can be applied per order.
Updated May 24, 2026
Not always. Some vouchers are limited to specific sellers, products, or categories.
Updated May 24, 2026
If an order is cancelled, voucher reuse depends on the voucher terms and validity period.
Updated May 24, 2026
This may happen if the voucher conditions were not met or the code is no longer valid.
Updated May 24, 2026
Some discounts may be applied automatically at checkout depending on ongoing offers or seller promotions.
Updated May 24, 2026
Yes, sellers may offer their own pricing, discounts, or promotions on their products.
Updated May 24, 2026
ACCOUNT & PROFILE
7An account is required for placing orders and managing your details.
Updated May 24, 2026
You can create an account by signing up with your phone number or email and following the registration steps.
Updated May 24, 2026
Enter your registered phone number or email and password on the login page.
Updated May 24, 2026
Use the “Forgot Password” option on the login page and follow the steps to reset it.
Updated May 24, 2026
You can update your details such as name, phone number, or address from your account settings.
Updated May 24, 2026
Yes, you can update your contact details from your account settings, subject to verification.
Updated May 24, 2026
To delete your account, please contact customer support for assistance.
Updated May 24, 2026
SELLERS & MARKETPLACE
7Products on Meesa.shop are sold by independent sellers as well as Meesa Mall.
Updated May 24, 2026
We review sellers before onboarding, but each seller is responsible for their own products, pricing, and policies.
Updated May 24, 2026
You can review product details, images, and seller policies before placing an order.
Updated May 24, 2026
No, sellers manage their own listings, inventory, pricing, and fulfillment.
Updated May 24, 2026
You can contact Meesa support, and we will coordinate with the seller on your behalf.
Updated May 24, 2026
Yes, sellers may cancel orders if they are unable to fulfill them due to stock or operational issues.
Updated May 24, 2026
Yes, if you experience an issue, you can report it to customer support with relevant details.
Updated May 24, 2026
PRODUCTS & LISTINGS
8Product authenticity depends on the seller. Sellers are responsible for the accuracy and quality of their listings.
Updated May 24, 2026
Product appearance may vary slightly due to lighting, photography, or display differences.
Updated May 24, 2026
If you find incorrect or misleading information, please report it to customer support for review.
Updated May 24, 2026
Prices are set by individual sellers, which may result in variations across similar items.
Updated May 24, 2026
Stock is managed by sellers and may change based on availability and demand.
Updated May 24, 2026
Yes, sellers can update product descriptions, pricing, and availability at any time.
Updated May 24, 2026
No, prices are determined by sellers and may change without prior notice.
Updated May 24, 2026
Please contact support within 48 hours of delivery with photos and details for assistance.
Updated May 24, 2026
APP & TECHNICAL ISSUES
6This may be due to temporary technical issues, server downtime, or maintenance. Please try again after some time.
Updated May 24, 2026
This may be due to incorrect login details or account-related issues. Please check your credentials or reset your password.
Updated May 24, 2026
This may be caused by network issues, payment gateway problems, or session timeout. Please retry after refreshing the page.
Updated May 24, 2026
Your cart may reset if your session expires or if items are no longer available.
Updated May 24, 2026
Try refreshing the page, checking your internet connection, or accessing the site again later.
Updated May 24, 2026
If you encounter an error during payment, retry the transaction. If money is deducted but the order is not placed, contact support.
Updated May 24, 2026
SAFETY & TRUST
7We aim to provide a safe and reliable marketplace experience for all users.
Updated May 24, 2026
We review sellers and assist in resolving issues between buyers and sellers where needed.
Updated May 24, 2026
Sellers are responsible for the quality, accuracy, and delivery of their products.
Updated May 24, 2026
If you notice suspicious activity or believe you have been misled, please contact customer support immediately with details.
Updated May 24, 2026
We review each case and coordinate with the seller to reach a fair resolution.
Updated May 24, 2026
As a marketplace, we do not manufacture all products. Responsibility lies with the individual sellers.
Updated May 24, 2026
We monitor seller performance and may take action if policies are not followed.
Updated May 24, 2026
CONTACT & SUPPORT
5You can reach customer support through the contact form on the website or via official social media channels.
Updated May 24, 2026
Support is available during standard working hours. Response times may vary outside these hours.
Updated May 24, 2026
We aim to respond as quickly as possible. Response times may vary depending on the nature of the request.
Updated May 24, 2026
You can report any issue by contacting customer support with relevant details and supporting information.
Updated May 24, 2026
You may follow up through the same channel you used to contact support, referencing your previous request.
Updated May 24, 2026